Custody/Visitation Mediation

Custody / Visitation Mediation is an informal problem solving meeting handled by a trained neutral mediator (trained by a New York State trainer).

Each person has an opportunity to explain his/her side of the conflict without interruption. Both sides discuss areas of disagreement and look into possible solutions. With the help of a mediator, they will then decide which solutions best meet their needs.

After both sides have agreed to a solution, the mediator will write down the agreement, which parties may sign. Each person receives a copy of the agreement.

Mediation can help find solutions for issues such as:

  • Establish Custody / Visitation
  • Modify Current Custody / Visitation Order
  • Schedule for Holiday / Vacation and Other Special Occasions
  • Address Transportation Concerns
  • Resolve Parenting Issues
  • Discuss Relocation
  • Address Child Care Concerns


Custody determines where a child(ren) lives and who makes important decisions in the child’s life.

Visitation is a schedule of times for the non-custodial parent or grandparent to see the child.

Why use mediation?

  • It’s Free
  • Private
  • Informal
  • Confidential
  • Voluntary
  • Can be Legally Enforceable
  • Meeting Times Flexible
  • Attorney’s Optional

How do I start?

Simply contact the New Justice Services, Inc. office in your county with the addresses and phone numbers of all parties involved. We then will contact those parties. If the parties are willing to participate in mediation, we will then schedule a convenient time for all parties to meet with a mediator.

To open a case, contact the office in your county:

Onondaga: (315) 671-2047
Cortland County: (315) 886-2805
Oswego: (315) 343-8370